Krishnamurthy, Mathangi                       <br/><br/>
1-800-Worlds  : The Making of The Indian Call Centre Economy 

 - New Delhi  Oxford University Press,   2018 
 - xv, 233p. 
<br/><br/> Indian call centre employees work through the night, sleep during the day and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1-800-Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness.  
<br/><br/><label>ISBN: </label>9780199476053 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Economic aspects--India--Call centres--Employees--Customer services
<br/><br/><label>Dewey Class. No.: </label>658.8120954  / KRI-1