Citizen Adoption of E-Governance : a review and Assessment Department of Rural Development- Andhra Pradesh /
N.Chandrasekhara Reddy
- New Delhi : ICSSR, 2016
- 205p. ;
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Thestudy describes that governments worldwide are turning to collaborative governance and citizen-centric approaches to address the complex challenges of sustainable development, including poverty eradication, climate change, social injustice, human rights violations, and unemployment. The use of e-governance and ICTs has become inevitable in this process, but implementing e-governance initiatives in developing countries like India requires specific considerations. The Indian government sees e-governance as a way to promote citizen access to ICTs and encourage their participation in government interactions. To achieve success, e-governance projects in India should be designed for specific contexts and environments, and should prioritize governance reforms over ICTs. The commission responsible for analyzing India's e-governance experience recommends a step-by-step approach, complete re-engineering of government systems and procedures, constant monitoring and evaluation, and the use of local languages for a citizen-friendly interface. A strong legal and regulatory framework, including data protection and privacy laws, is also essential. Pilot projects must be taken to their logical end to provide valuable lessons for future initiatives.