| 000 | 01039nam a22001457a 4500 | ||
|---|---|---|---|
| 999 |
_c25309 _d25309 |
||
| 020 | _a9780199476053 | ||
| 082 |
_a658.8120954 _bKRI-1 |
||
| 100 | _aKrishnamurthy, Mathangi | ||
| 245 |
_a1-800-Worlds _b: The Making of The Indian Call Centre Economy |
||
| 260 |
_aNew Delhi _bOxford University Press, _c2018 |
||
| 300 | _a xv, 233p. | ||
| 520 | _aIndian call centre employees work through the night, sleep during the day and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1-800-Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness. | ||
| 650 |
_aEconomic aspects _vCall centres _vEmployees _vCustomer services _zIndia |
||
| 942 |
_2ddc _cBK |
||